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If you feel distressed or you’re at risk and need to speak to a mental health professional, please call your local mental health line or if in Australia visit here for resources and contacts.

Case Studies

Case Studies

Participant A

Shelly (not real name), a woman in her late 50’s was transitioning from hospital into the community and began receiving consistent daily support, 7 days a week. Our team helped her build her self-esteem, confidence and skills in order to access and participate in the community and rebuild her relationships with her family again. Our team, would often liaise with her doctor, setting up appointments and ensure her medications were accurate. Shelly was often very teary, anxious and distressed and a lot of the time, our support workers would calmly listen and help her regulate her emotions again. After each visit, Shelly would report feeling more positive. Within 3 months, Shelly felt more confident to go to the shops on her own and her self-care routine had improved significantly. Her relationships were improving and she starting participating more in activities that she used to enjoy, again.


Participant B

Jason (not real name) a young man in his 30’s, home bound with severe trauma and a physical disability receives support from our trauma-informed team, daily. Each of our support workers whom have various backgrounds in mental health including relevant qualifications communicate daily with the team including senior management, to ensure everyone is on the same page and Jason is receiving consistent supports that are tailored to his unique needs and situation. Jasons recovery coach who leads the team of support workers for Jason, is often doing a lot of work organising appointments and liaising with Jason’s allied health team to ensure Jason is receiving the individualised care he needs. Mary’s recovery coach often checks in with him and will have regular meetings with his primary support coordinator to ensure a holistic and collaborative approach. Jason has had a difficult time in the past, keeping his team of supports on due to the high burn out rate, however Well Creative Minds has now been working consistently with him for a year.


Participant C

Bobby (not real name) a man in his 20’s has a mental illness, and social anxieties with a trauma background that keeps him from enjoying life and participating in the community. He enjoys staying active and exploring the city. Spends his time with his support workers going for bush walks, visiting new places, pursuing creative hobbies, and grabbing a coffee. As a result Bob has opened up a lot more and has begun to heal his traumas through the consistent rapport and positive interactions. Bobby still experiences many set backs, but with the help of his support team, is able to bounce back. Bobby loves a good conversation, wants to feel heard and understood and not told how to live his life. Bobby knows what works for him and our support workers work alongside him to ensure he is feeling understood, heard and well supported, building on his strengths and skillset to improve his capacity to feel confident in pursuing his goals, including forming social relationships and participating in activities that keep Bobby from feeling isolated.


Participant D

Ashleigh (not real name) a woman in her 40’s came to us seeking recovery coaching at a time when she was most vulnerable, feeling like her previous provider and coordinator was not providing the adequate support she needed, she could not reach them for months and was left with out no help for a while. Mostly she felt unheard and not understood and disclosed to us she did not feel they had the knowledge and experience to help her as this provider lacked empathy, and the mental health knowledge especially that was needed for someone like her who had CPTSD along with other mental health challenges. Within days of Ashleigh signing up, our recovery coach was able to change her plan manager, and engage regular consistent supports with a support worker that was a good fit for Ashleigh. Her most recent feedback to us, reads….

“….I really appreciate it and confirms even more that I made the right decision in choosing Well Creative Minds as you are all providing me the support that I need and deserve and is very refreshing after my previous experiences…”


WCM Team

WCM Team


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Disclaimer: We are not a crisis service. Please call the local mental health line if you are experiencing distress or feel at risk.  We acknowledge the traditional custodians of the land we live and work and pay our respects to elders past, present and future

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